Extended Stay America - Memphis - Germantown

Price and location, nice room

Light breakfast weak only liked the coffee the rest was very poor

The room set up was nice and comfortable .

Didn't have dishwater in the room.

The first room we had hadn't been cleaned. The second one hadn't had the trash taken out and had a large leak in the ceiling over the tub.

Large room with kitchen which was clean and confortable.

Having to ask for the utensils, then the pillow cases, then the toilet roll

Public transport system right outside. very comfy, spacious accomodation. very friendly staff. free coffee avalable most of the day.

Would benefit from an outdoor seating area/park. More local area information needed. more seating in room would be nice.

Of my arrival three staff members Malik, Janet and Tanisha were very kind and friendly. My family and I were waiting to go to our room, we was excited to get a room on the 1st level my mom is afraid of elevators. Get to the room their someone already reserve in the room. We were a little upset at first, the staff had communication problem with other staff of check in and check out process. Malik I believe the staff manager handle the situation very professional, I didn't ask for a discount I just wanted a room with double bed with sofabed. However, Malik , Janet and Tanisha to assure we had a room that would accommodate my family and I. Malik gave us extra blankets and towels never stay at Extended Stay , but my experience here at this hotel was safe, pleasant, friendly and nice staff members. Yes, I will be back again whenever I visit Memphis

A/C didn't stay cool long enough, we left the a/c while we were out for 8 hours or more the room was very hot. It shut off when it wasn't in auto mode. Other than that it was, fine.

The price was good for one night .

The mattresse on the bed was very uncomfortable .

The staff was very accommodating.

That the dishes are not already in the room.

I liked the small kitchen in the room. I also liked how nice the room was for the price I paid.

I didn't like how as we were checking out there was a commotion between a guest and the staff.

Unlike other motels, the room door is from the inside of the building. It was clean and comfortable and the lady in the reception was nice when we came at night. We got a bit of a noisy room (facing the highway) and she agreed to give us a different one with no problems.

The hotel offers only coffee in the morning

Location and it was safe

Beds very hard and uncomfortable myself and wife can still feel pain in out upper back and neck area

Location

Towels, bathroom amenities, not very good

The minor problems we had were fixed quickly and pleasantly.

Many things need to be wiped down....front of cabinet in bathroom had dog prints, doors and walls in elevator were covered with handprints, etc and they were not cleaned in the three days we were there. Smell in hallways.

The shower floor is a slippery and I fell in the shower. I didn't get hurt, but I noticed that the last time I stayed there as well.

The facilities were a good value for the price, and the location was convenient.

The night desk clerk who tried to check me in was totally incompetent, as she was unable to use either one of my perfectly good credit cards to guarantee payment. She eventually phoned the manager who told her to just let me have the room, and he would take care of it the next day. There was absolutely no difficulty processing my credit card the next day.